Windows XP SP2 Upgrade on Elmnet Set Up CD v3. A new menu of choices appears to set up standard dial up or compressed dial up, as well as XP SP2, Spyware tools, etc.

Windows XP SP2 can used to upgrade multiple computers. We will not charge for making it. The XP upgrade is a very large file it will be much easier to have a CD than to download it.

We do recommend all Windows XP users to upgrade to this service pack

Other Support Issues:

• If your connection is working email is the best way to reach us.

• If your connection is not working call 309 742-8542

• Standard suggestions

• Shut Down your computer and restart it
• Wireless connection unplug power to antenna and router then reconnect
• Dial up connection use a surge for the phone line
• Check your phone line for quality
• Pop ups, Home page switched, computer processes slow you may have spyware/adware
• We clean customer computers for free, if delivered to our office.

  Unable to Open Attachments

• Outlook Express will not open attachments if security setting is set to prevent this
• Message is often (O. E. administrator .....)
• Open Outlook Express find menu --- Tools ( across top File, Edit...Tools)
• Select Options
• A tabbed dialog box will open
• Select Security Tab
• You will see a check box --- Do Not Open Attachments
• Uncheck it and click OK
• Restart Computer and you will be able to open attachments
• Elmnet email is deleting emails containing any known virus; the chance of getting a virus from Elmnet email is low
• Elmnet can not screen emails from other mail servers
• If you have email accounts with email servers in addition to Elmnet do not open suspicious attachments

  Spyware Removal Tips

• Install AdAware (lavasoft) or Spybot Search and Destroy (safer networking.org)
• Open programs run scans keep updated both are free programs
• Open in Safe Mode to prevent spyware programs from loading
• Run AdAware and Spybot Search and Destroy again while in Safe Mode
• Additional remedies PC - Cillin (trendmicro) free online virus scan
• Pestpatrol.com will scan for free but not remove for free (good information)
• Some programs even those that are not free add more spyware than they remove
• Wild Tangent required to play AOL games will be identified as spyware
• Never download anything to help search, enhance browser, save money, find free stuff
• Always close pop ups by clicking X in upper right of window, do not click in them
• Bring computer to us and let us clean it for you; a free customer service
• Buy a Mac, spyware only targets Windows because that's what all the computers are
• Microsoft has a new spy ware program that you may download for free, it is still called a beta.
An informative spyware removal web page

FAQ's Frequently asked questions.

Direct all your questions to:

Elmnet Support

or call

742-8542